Keeping your business running with dependable IT support, cyber security and phones
Abacus IT looks after the computers, Microsoft 365, cyber security and phone lines of businesses with up to 25 people across South and West Wales. A dedicated team learns how your business works, responds to written targets and reports back to you every month.
Calculate your monthly IT support cost
ex VATMinimum three people. Microsoft 365 licences are billed at cost. Onboarding is free on a 12-month Complete plan, otherwise £25 per person, once.
- A dedicated team that knows your business
- Response targets written into your agreement
- A monthly report on every service we run
- Published prices and rolling monthly terms
Managed IT services built around how your business works
View all servicesIT support
Unlimited helpdesk support, Microsoft 365 administration, patching and monitored backups for every device in your business, delivered by engineers who already know your setup.
From £29 per person a monthCyber security
Endpoint protection, two-step sign-in, phishing training and email security, delivered to the Cyber Essentials standard, with certification prepared and submitted at a fixed price.
Cyber Essentials from £695Phones and broadband
Hosted business phones with unlimited UK calls, number porting and resilient broadband, with every line, alarm and card terminal moved off copper before 31 January 2027.
From £12 per person a monthAI for business
Microsoft Copilot and ChatGPT deployed securely, with data-access controls, an acceptable use policy and staff training, plus fixed-price projects that hand repetitive work to AI.
AI Starter from £1,250Preparing your business for the copper switch-off on 31 January 2027
Openreach is closing the copper telephone network on 31 January 2027, and any service still connected to it will stop working. Telephones are only part of the picture: alarms, card terminals, lift lines and fax lines often depend on copper too. We audit every line on your bills free of charge and give you a written migration plan.
Two IT support plans with transparent, per-person pricing
Every price is published and excludes VAT. Plans start at three people, run for an initial three months and then continue monthly with 30 days’ notice.
Remote
£29Remote helpdesk support and proactive management for teams who work mainly from an office or from home.
- Unlimited helpdesk support by phone, email and screen share, 8am to 6pm, Monday to Friday
- Microsoft 365 administration, including accounts, mailboxes and Teams
- Monitoring, patching and endpoint protection on every computer
- Daily backup of email, OneDrive and SharePoint, checked every month
- A monthly report on support requests, updates and performance against target
Complete
£45Everything in Remote, with on-site engineering, managed threat detection and the security work that keeps you ready for Cyber Essentials.
- On-site visits from your dedicated engineers
- Managed threat detection and response on every device
- Phishing simulations and security awareness training for your staff
- Annual preparation for Cyber Essentials certification
- Accounts and devices for new starters and leavers, handled for you
- A quarterly review to plan your IT and budget for the year ahead
Not ready for a monthly plan? Our engineers are available on a pay-as-you-go basis at £75 an hour, with a 30-minute minimum. View full pricing
How we take over and look after your IT
- 1
Understanding your business first
A free 30-minute IT review, on site or by video, to understand how your business works, the systems you rely on and where the risks are.
- 2
A written plan and fixed monthly price
A clear proposal setting out what we will manage, the monthly cost, any one-off work and anything that falls outside the agreement.
- 3
A structured, documented handover
We take over from your current provider within 30 days, secure every device and account, and document every system and setting.
- 4
Monthly reporting and quarterly reviews
Each month you receive a report on support requests, updates applied and our performance against target. Each quarter we plan the year ahead with you.
Response targets written into every agreement
Our response targets form part of your agreement, and your monthly report shows exactly how we performed against them. Once we complete our first full year of service, we will publish our measured figures on this page.
Supporting the businesses that keep South and West Wales working
We work with owner-managed businesses of 1 to 25 people that need dependable IT and security without employing their own IT staff.
- Accountancy and bookkeeping practices
- Solicitors and estate agents
- Construction firms and trades
- Retail, hospitality and holiday lets
- Veterinary and rural businesses
- Care homes and dental practices
Our service area across South and West Wales
- Swansea
- Llanelli
- Carmarthen
- Pembrokeshire
- Neath Port Talbot
- Bridgend
- The Valleys
- Cardiff
- Newport
Questions businesses ask before working with us
Do we have to commit to a long contract?
No. Plans run for an initial three months while we take over and document your systems, then continue monthly with 30 days’ notice. If you ever leave, we hand over every password, licence and record at no charge.
Will we work with the same people each time?
Yes. A small, dedicated team looks after your business and keeps detailed records of your systems, so the engineer you speak to already understands your setup.
Who counts as a person on our plan?
Anyone with a Microsoft 365 account who needs support. Their laptop, phone and tablet are all covered within that single per-person price.
What is not included in the monthly price?
Microsoft 365 licences, which we bill at cost, new hardware and projects such as an office move. We quote for these in writing before any work begins.
How does switching from our current IT provider work?
We contact your current provider, agree a handover date and take over every password, account and system record. We plan each handover to complete within two to four weeks.
Arrange a free review of your business IT with our team
In 30 minutes we will learn how your business works and where the risks are. You then receive a written proposal with a fixed monthly price, whether or not you go ahead.